We at Studentwork are now looking for a Danish/Norwegian Customer Service Consultant to our client located in Kerava. In this position you will answer client's questions regarding shipments/subscriptions and the products. Employment will start as soon as the right person is found. You will be part of an international team of committed customer service consultants, all eager to improve customers daily.
Tasks and responsibilities
- Establish and maintain dialogue with customers and identify their needs
- Reach out to new and existing customers and ensure continuous follow-up
- Answer e-mails and other inquiries as well as other administrative tasks
- Assist other departments in the organisation when requested
Requirements
- Speak and write Danish or Norwegian fluently, and a decent level of English
- Between 1 and 3 years experience from sales and/or service, preferably customer service, telemarketing or retail
- Experience with phone as a work tool is a must
- Familiar within Office programs
Personal qualities
- Ability to effectively analyse problems and provide solutions
- Team Player and customer service orientated
- Good at prioritising and focusing on the task at hand
We offer
- Product training from internal Research and Development department
- Development of your communication and negotiation skills through coaching and follow-up from one of the experienced Team Leaders
- Opportunity to borrow one of the company's holiday apartments
If you think you are the perfect person to fill this position, please send your CV and application letter as soon as possible (latest on 17.9.2020) via link below. If you have any further questions about the position, feel free to contact Studentwork’s Recruitment Team Manager Tiia Mäenpää (tiia.maenpaa@studentwork.com, 050 463 7212).
