We at Clevry are looking for a German speaking Customer Success Specialist for our client Taikala. The position is full-time (37,5h per week) with a permanent contract, and you will be employed via Clevry. The start date for this position is as soon as the suitable candidate is found. Position is located at Espoo, Leppävaara.
As a Customer Success Specialist, you will provide support to customers via e-mail and online meetings (Google Meets) about Taikala’s software product Clubway. In this role your task is to ensure customer satisfaction and solve possible problems. You will advise German customers in their native language, so we hope you to have native level German speaking skills.
Clubway is software designed to support sports clubs with management and administration tasks. Clubway offers club managers a number of key features: access to the member register, sending invoices, coordinating events, communicating via email, text message and mobile app, and an overview of member participation. https://www.clubway.de/
Taikala Oy
We create safe and high-quality software products for sports clubs that facilitate everyday activities. We are a creative, competent, reliable and agile player with whom it is easy to work.
The main responsibilities are
- Providing support to customers via e-mail and online meetings (Google Meets)
- Guiding and training new Clubway users
- Documentation
- Supporting marketing and sales functions
- Native level German speaking skills, fluent English speaking skills
- Some experience in customer service
- Service-oriented attitude and desire to offer excellent experience to customers
- Passion to solve problems and ability to learn quickly
- An interesting role and supportive work community
- Permanent position in a growing company
- possibility to work at the office or partly remotely
Apply for the job now!
If you recognize yourself in this description, please apply for the position latest by 15.6.2022. However, we urge you to act quickly – we will proceed with potential candidates already during the application period. Please add your CV and cover letter in English. For further information, please contact Recruitment Manager Sonja Lindh (sonja.lindh@clevry.com).
Please note that we cannot receive applications via email due to data privacy legislation, and that we handle all inquiries on behalf of our client company.
Additional information about our recruitment process
At Clevry, we believe that rather than focusing solely on hard skills, the key to success is based on soft skills and the willpower to rise beyond expectations. Therefore, our recruitment process involves psychometrical assessments that evaluates soft skills and cognitive abilities essential for this role. By assessing soft skills, we can help applicants to describe their own strengths more effectively and to find employment quicker and more easily.
When applying through us, you will receive a personal feedback report based on the personality assessment. The recruitment process also involves an interview with both Clevry and the client company, so you will get to know both as the recruitment process progresses.
Additional information about Clevry
For over 30 years we have been the change maker for a more soft skills driven work-life within talent acquisition, assessments and advisory. We operate globally with customers, consultants and candidates from North America to Singapore with headquarters in Brighton, Stockholm and Helsinki. At Clevry we have over 150 soft skills certified recruiters, business psychologists and experts at your service. We find the right candidate for the job, and the right job for the candidate!
