Clevry’s Brighton office are looking for a Customer Support Coordinator to join our UK team. The role will sit within our Psychology Services team whose goal is to provide a top tier experience to our clients and candidates, ensuring all needs are met and the smooth running of our psychometrics platform.
As a small but growing team, we foster a work environment which requires individuals to be involved with all aspects of our work. Whilst the role itself is therefore likely to be varied, and full of opportunities for growth, experience and developing new skills, the main responsibilities are listed below.
Role & Responsibilities
Client Support
- Provide support to Clevry customers across channels, both via our Hubspot ticketing system and phone, responding quickly and appropriately to help our client feel supported and valued
- Monitor and analyse support tickets and needs to determine areas for improving and refining customer support processes
- Grow your understanding of support needs, and the knowledge of when to escalate technical issues for resolution whilst managing client expectations
- Monitor dedicated support emails for high value enterprise clients
- Create information sheets and articles for our Clevry Knowledge Base to help customers resolve their issues independently
- Assist the consultancy team with client-related admin tasks such as timetable creation for assessment or development centres, proof reading, uploading new test content to the Clevry psychometrics platform
- Assist with the testing of new platform deployments and their role out to clients in conjunction with the Science and Technology Team
- Translation projects – uploading and quality checking as our language capability grows
- Support the team with course delivery admin tasks such as scheduling, emailing delegates, and marking course submissions
- Support with the coordination of public and client-tailored courses
- Oversee administration in the LMS for our new Soft Skills certification course, including adding new delegates who sign up, creating badges when the course is successfully passed, and helping troubleshoot issues
- Ad hoc tasks pertaining to smooth running of UK team day to day tasks, client satisfaction and upkeep of our platform and assessments
- Due to our international offices and client base in Finland and Sweden, the ability to speak Swedish and/or Finnish is highly desirable for this role.
- You’ll be entitled to 25 days annual leave plus bank holidays
- The role is based in our central Brighton office. We offer hybrid working with a minimum of 3 working days based in the office per week, with Tuesday being our office anchor day where the whole team works from the office.
Why us?
We have a brilliant international team and we are building something unique in the talent assessment and acquisition market - not only in Nordics but also globally. As a small but growing team, we foster a work environment which gives and requires responsibility and proactiveness. The role itself is therefore likely to be varied and full of opportunities for growth, experience and developing new skills.
In addition to diverse career opportunities, we offer comprehensive coaching, opportunity to work in a hybrid-model and immediate support from supervisors. We operate internationally and all of our employees have the chance to impact the development of our operations, as well as having the opportunity to become business partners through our partner-program.
With us you get to be part of energetic gang as well as unique working culture that culminates in our values of We Spread Joy, We Are Human & We Are Clever Rebels. In short, this means encouraging our colleagues to grow and succeed, taking responsibility for the common result and looking for new creative ways to work. Everything we do is based around finding joy at work.
How to apply?
If you recognize yourself from above, please apply for the position via our website by 12.2.2023. However, we urge you to act quickly – we will proceed with potential candidates immediately. Please add your CV and optional cover letter in English. For further information, you can contact Recruitment Manager Helmiina Hirvonen (helmiina.hirvonen@clevry.com). Please note that we cannot accept applications via email due to data privacy legislation.
Information about our recruitment process
At Clevry, we believe that rather than focusing solely on hard skills, the key to success is based on soft skills and the willpower to rise beyond expectations. Therefore, our recruitment process involves psychometrical assessments including a verbal and numerical reasoning test and a personality questionnaire that evaluates soft skills and cognitive abilities essential for this role. The recruitment process also involves two interviews with Clevry, so we will get to know each other even better.
